/* Portail client ALTI-DSI - même charte que le site alti-dsi.fr (brand.css), distinct de l'interface technicien */
:root {
  --bg: var(--paper-2); --panel: #fff; --text: var(--ink); --muted: var(--ink-2); --border: var(--line-brand);
  --danger: #b42318; --radius: 10px; --radius-lg: 18px;
}
* { box-sizing: border-box; }
body { margin: 0; font-family: var(--f-body); font-size: 16.5px; color: var(--ink); background: #fff; line-height: 1.6;
  -webkit-font-smoothing: antialiased; text-rendering: optimizeLegibility; }
a { color: var(--blue); text-decoration-color: var(--cyan); text-decoration-thickness: 2px; text-underline-offset: 3px; }
a:hover { color: var(--navy); }
:focus-visible { outline: 3px solid var(--blue); outline-offset: 3px; border-radius: 4px; }
h1, h2, h3 { font-family: var(--f-display); color: var(--navy); line-height: 1.15; letter-spacing: -0.012em; text-wrap: balance; }
h1 { font-size: clamp(1.6rem, 1.3rem + 1.2vw, 2.1rem); font-weight: 900; margin: 0 0 18px; }
h2 { font-size: 1.2rem; font-weight: 850; margin: 0 0 12px; }

/* En-tête : blanc, logo, navigation comme sur alti-dsi.fr */
header.top { position: sticky; top: 0; z-index: 20; background: rgba(255,255,255,.95); -webkit-backdrop-filter: blur(8px); backdrop-filter: blur(8px);
  border-bottom: 1px solid var(--border); }
header.top .inner { max-width: 1040px; margin: 0 auto; padding: 10px 20px; display: flex; justify-content: space-between; align-items: center; gap: 16px; flex-wrap: wrap; min-height: 78px; }
header.top .logo { display: inline-flex; align-items: center; gap: 14px; text-decoration: none; }
header.top .logo img { height: 56px; width: auto; display: block; }
header.top .logo small { font-family: var(--f-mono); font-size: 12px; letter-spacing: .08em; text-transform: uppercase; color: var(--ink-3);
  padding-left: 14px; border-left: 1px solid var(--border); }
header.top nav { display: flex; gap: 22px; align-items: center; flex-wrap: wrap; }
header.top nav a, header.top nav button { font-family: var(--f-display); font-weight: 800; font-size: 15.5px; color: var(--navy);
  text-decoration: none; background: none; border: 0; cursor: pointer; padding: 6px 0; border-bottom: 3px solid transparent; }
header.top nav a:hover, header.top nav button:hover { color: var(--blue); }
header.top nav a.pill { border: 2px solid var(--cyan); padding: 6px 14px; border-radius: 999px; }
header.top nav a.pill:hover { background: var(--cyan); color: #fff; }
.brand-plate { height: 4px; background: var(--plate); }

main { max-width: 1040px; margin: 0 auto; padding: 30px 20px 64px; }
main.narrow { max-width: 500px; }
.page { background: linear-gradient(180deg, #fff 0%, var(--paper-2) 260px); min-height: calc(100vh - 160px); }

.card { background: #fff; border: 1px solid var(--border); border-radius: var(--radius-lg); padding: 24px; margin-bottom: 18px;
  box-shadow: 0 14px 34px -26px rgba(4,46,110,.55); }
.card.accent { position: relative; overflow: hidden; }
.card.accent::before { content: ""; position: absolute; left: 0; right: 0; top: 0; height: 5px; background: var(--plate); }
.eyebrow { font-family: var(--f-mono); font-size: 12.5px; font-weight: 500; letter-spacing: .08em; text-transform: uppercase; color: var(--blue);
  display: flex; align-items: center; gap: 10px; margin: 0 0 10px; }
.eyebrow::before { content: ""; width: 30px; height: 5px; border-radius: 1px; background: var(--dashes); }

label { display: block; font-family: var(--f-display); font-weight: 800; font-size: 14.5px; color: var(--navy); margin: 14px 0 6px; }
input[type=text], input[type=email], input[type=password], input[type=tel], select, textarea {
  width: 100%; padding: 11px 13px; border: 2px solid var(--line-brand); border-radius: var(--radius); font: inherit; font-size: 16px; background: #fff; color: var(--ink); }
textarea { min-height: 150px; resize: vertical; }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--blue); box-shadow: 0 0 0 3px var(--cyan-pale); }
.row { display: flex; gap: 14px; flex-wrap: wrap; }
.row > * { flex: 1; min-width: 190px; }

.btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-height: 48px; padding: 0 22px;
  border-radius: var(--radius); border: 2px solid var(--navy); background: transparent; color: var(--navy);
  font-family: var(--f-display); font-weight: 800; font-size: 16px; cursor: pointer; text-decoration: none;
  transition: background-color .15s, color .15s, filter .15s; }
.btn:hover { background: var(--navy); color: #fff; }
.btn.primary { background: var(--btn-grad); border-color: transparent; color: #fff; box-shadow: 0 6px 18px -8px rgba(4,46,110,.55); }
.btn.primary:hover { filter: brightness(1.12); color: #fff; }
.btn.block { width: 100%; }
.actions { display: flex; gap: 12px; margin-top: 18px; flex-wrap: wrap; align-items: center; }
.help { font-size: 14px; color: var(--ink-2); margin: 6px 0 0; }
.muted { color: var(--ink-2); }

.flash { padding: 12px 16px; border-radius: var(--radius); margin-bottom: 16px; border: 1px solid; border-left-width: 4px; }
.flash.success { background: #EAF7F1; border-color: #9fd6bd; color: #134e36; }
.flash.error { background: #fdecea; border-color: #f1b0a9; color: #7a1b12; }
.flash.warning { background: #FFF6EC; border-color: #f0c48a; color: #6b3a05; }
.flash.info { background: var(--paper-3); border-color: var(--cyan-pale); color: var(--navy); }
ul.errors { margin: 0 0 16px; padding: 12px 16px 12px 34px; background: #fdecea; border: 1px solid #f1b0a9; border-left: 4px solid var(--danger);
  border-radius: var(--radius); color: #7a1b12; }
.hp { position: absolute; left: -10000px; width: 1px; height: 1px; overflow: hidden; }

.status { display: inline-block; padding: 3px 12px; border-radius: 999px; font-family: var(--f-display); font-size: 13.5px; font-weight: 800; background: var(--paper-3); color: var(--navy); }
.status.NEW, .status.OPEN { background: var(--paper-3); color: var(--navy); }
.status.IN_PROGRESS, .status.WAITING_INTERNAL { background: #E0F4FC; color: #00597F; }
.status.WAITING_CLIENT { background: #FFF1D6; color: #7A4A00; }
.status.RESOLVED { background: #E3F4EC; color: #1D7A55; }
.status.CLOSED { background: #EDF1F5; color: var(--ink-3); }

.tickets { list-style: none; margin: 0; padding: 0; }
.tickets li { border-bottom: 1px solid var(--border); }
.tickets li:last-child { border-bottom: 0; }
.tickets a.item { display: flex; justify-content: space-between; gap: 12px; padding: 16px 6px; color: var(--ink); text-decoration: none; flex-wrap: wrap; }
.tickets a.item:hover { background: var(--paper-2); }
.tickets .subject { font-family: var(--f-display); font-weight: 800; color: var(--navy); font-size: 17px; }
.tickets .meta { font-size: 14px; color: var(--ink-3); }
.tickets .meta .ref { font-family: var(--f-mono); font-size: 13px; }
.filter { display: flex; gap: 8px; margin-bottom: 14px; flex-wrap: wrap; }
.filter a { padding: 7px 15px; border-radius: 999px; border: 2px solid var(--line-brand-strong); background: #fff; color: var(--navy);
  text-decoration: none; font-family: var(--f-display); font-weight: 800; font-size: 14.5px; }
.filter a:hover { border-color: var(--cyan); }
.filter a.active { background: var(--navy); border-color: var(--navy); color: #fff; }

.conv { display: flex; flex-direction: column; gap: 14px; }
.bubble { border-radius: var(--radius-lg); padding: 16px 18px; border: 1px solid var(--border); background: #fff; }
.bubble.TECH_REPLY { background: var(--paper-3); border-color: var(--cyan-pale); border-left: 4px solid var(--cyan); }
.bubble .who { font-size: 14px; color: var(--ink-3); margin-bottom: 8px; display: flex; justify-content: space-between; gap: 8px; flex-wrap: wrap; }
.bubble .who strong { color: var(--navy); font-family: var(--f-display); }
.bubble .content p { margin: 0 0 8px; }
.bubble .files { font-size: 14.5px; border-top: 1px dashed var(--line-brand-strong); margin-top: 10px; padding-top: 10px; }
.pwd-rules { font-size: 14px; color: var(--ink-2); margin: 8px 0 0; padding-left: 20px; }
.ref { font-family: var(--f-mono); font-size: .92em; }

footer { background: var(--navy); color: rgba(255,255,255,.85); font-size: 14px; }
footer .inner { max-width: 1040px; margin: 0 auto; padding: 22px 20px; display: flex; justify-content: space-between; gap: 12px; flex-wrap: wrap; align-items: center; }
footer a { color: #fff; text-decoration-color: var(--cyan); }
footer .dashes { display: inline-block; width: 30px; height: 5px; background: var(--dashes); border-radius: 1px; margin-right: 10px; vertical-align: middle; }

@media (max-width: 640px) {
  header.top .logo img { height: 44px; }
  header.top .logo small { display: none; }
  header.top nav { gap: 14px; }
  main { padding: 20px 14px 44px; }
  .card { padding: 18px; }
}