/* Ticketing ALTI-DSI - interface technicien (charte : brand.css, à charger avant ce fichier) */
:root {
  /* Jetons de l'interface, dérivés de la charte ALTI-DSI (brand.css) */
  --bg: var(--paper-2); --panel: #ffffff; --text: var(--ink); --muted: var(--ink-3); --border: var(--line-brand); --border-strong: var(--line-brand-strong);
  --primary: var(--navy); --primary-hover: #0A4A94; --primary-soft: var(--paper-3);
  --danger: #b42318; --danger-soft: #fdecea; --warning: #A9500B; --warning-soft: #FFF6EC;
  --success: #1D7A55; --success-soft: #e3f4ec; --info-soft: #EAF6FD;
  --note: #fff8e1; --note-border: #f2d98b; --client: #ffffff; --tech: #EEF6FC; --event: #F6F9FC;
  --radius: 10px; --shadow: 0 1px 2px rgba(4,46,110,.06);
  --font: var(--f-body);
}
* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body { font-family: var(--font); font-size: 14.5px; color: var(--text); background: var(--bg); line-height: 1.45; }
a { color: var(--primary); text-decoration: none; }
a:hover { text-decoration: underline; }
h1, h2, h3 { font-family: var(--f-display); color: var(--navy); letter-spacing: -0.01em; }
h1 { font-size: 23px; font-weight: 900; margin: 0 0 16px; }
h2 { font-size: 17px; font-weight: 850; margin: 0 0 12px; }
h3 { font-size: 15px; font-weight: 800; margin: 0 0 8px; color: var(--ink); }
small, .muted { color: var(--muted); }
code { font-family: var(--f-mono); background: var(--paper-3); color: var(--navy); padding: 1px 5px; border-radius: 4px; font-size: 12.5px; }

/* Layout */
.layout { display: flex; min-height: 100vh; }
.sidebar { width: 232px; flex-shrink: 0; background: #fff; color: var(--ink-2); display: flex; flex-direction: column; border-right: 1px solid var(--border); position: sticky; top: 0; height: 100vh; overflow-y: auto; }
.sidebar .brand { padding: 16px 18px 12px; border-bottom: 1px solid var(--border); position: relative; }
.sidebar .brand a { display: inline-block; }
.sidebar .brand img { height: 56px; width: auto; display: block; }
.sidebar .brand small { display: flex; align-items: center; gap: 8px; margin-top: 8px; font-family: var(--f-mono); font-size: 10.5px; letter-spacing: .08em; text-transform: uppercase; color: var(--ink-3); }
.sidebar nav { padding: 10px 0; flex: 1; }
.sidebar nav a { display: flex; justify-content: space-between; align-items: center; padding: 8px 18px; color: var(--navy); font-family: var(--f-display); font-weight: 750; font-size: 14.5px; border-left: 3px solid transparent; }
.sidebar nav a:hover { background: var(--paper-2); text-decoration: none; color: var(--blue); }
.sidebar nav a.active { background: var(--paper-3); color: var(--navy); border-left-color: var(--cyan); }
.sidebar nav .section { padding: 16px 18px 4px; font-family: var(--f-mono); font-size: 11px; text-transform: uppercase; color: var(--ink-3); letter-spacing: .08em; }
.sidebar .me { padding: 12px 18px; border-top: 1px solid var(--border); font-size: 12.5px; color: var(--ink-2); }
.sidebar .me strong { color: var(--navy); font-family: var(--f-display); }
.sidebar .me a { color: var(--blue); }
.sidebar .me form { display: inline; }
.sidebar .me button { background: none; border: 0; color: var(--blue); cursor: pointer; padding: 0; font: inherit; }
.sidebar .me button:hover { text-decoration: underline; }
.main { flex: 1; min-width: 0; padding: 20px 24px 40px; }
.topbar { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-bottom: 16px; flex-wrap: wrap; }
.topbar form.search { display: flex; gap: 6px; flex: 1; max-width: 520px; }
.menu-toggle { display: none; }

/* Badges / counters */
.count { background: #d92d20; color: #fff; border-radius: 10px; padding: 0 7px; font-size: 11px; font-weight: 600; line-height: 18px; }
.count.neutral { background: var(--line-brand-strong); color: var(--navy); }
.badge { display: inline-block; padding: 1px 8px; border-radius: 10px; font-size: 12px; font-weight: 600; white-space: nowrap; background: #eef1f4; color: #3b4754; }
.badge.s-NEW { background: #e0edff; color: #0b4fa8; }
.badge.s-OPEN { background: #e3f4e8; color: #1a7f37; }
.badge.s-IN_PROGRESS { background: #dff3f7; color: #0a6a80; }
.badge.s-WAITING_CLIENT { background: #fff4d6; color: #8a5b00; }
.badge.s-WAITING_INTERNAL { background: #f1e8ff; color: #6a3fb5; }
.badge.s-RESOLVED { background: #e9f7ef; color: #2c6e49; }
.badge.s-CLOSED { background: #eceff2; color: #56606b; }
.badge.p-LOW { background: #eef1f4; color: #56606b; }
.badge.p-NORMAL { background: #eef1f4; color: #3b4754; }
.badge.p-HIGH { background: #ffe9d6; color: #a14b00; }
.badge.p-URGENT { background: #fde2e1; color: #b42318; }
.badge.src { background: #f0f3f7; color: #4b5866; font-weight: 500; }
.badge.a-PENDING_EMAIL { background: #eef1f4; color: #56606b; }
.badge.a-PENDING_APPROVAL { background: #fff4d6; color: #8a5b00; }
.badge.a-ACTIVE { background: #e3f4e8; color: #1a7f37; }
.badge.a-REJECTED { background: #fde2e1; color: #b42318; }
.badge.a-DISABLED { background: #eceff2; color: #56606b; }
.tag { display: inline-block; padding: 0 7px; border-radius: 4px; font-size: 11.5px; font-weight: 600; color: #fff; margin: 1px 2px 1px 0; }
.company { font-family: var(--f-mono); font-weight: 500; font-size: 11.5px; letter-spacing: .04em; color: var(--blue); }

/* Panels */
.panel { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow); padding: 16px; margin-bottom: 16px; }
.panel.tight { padding: 0; }
.panel > h2:first-child { margin-top: 0; }
.grid { display: grid; gap: 16px; }
.grid.two { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.grid.three { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.cards { display: grid; grid-template-columns: repeat(auto-fill, minmax(160px, 1fr)); gap: 12px; margin-bottom: 16px; }
.card { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); padding: 14px 16px; display: block; color: var(--text); }
.card { border-top: 3px solid var(--paper-3); }
.card:hover { border-color: var(--cyan-pale); border-top-color: var(--cyan); text-decoration: none; }
.card .n { font-family: var(--f-display); font-size: 30px; font-weight: 900; color: var(--navy); line-height: 1.1; }
.card .l { color: var(--ink-2); font-size: 13px; }
.card.alert { border-color: #f2c94c; background: var(--warning-soft); }

/* Tables */
table.list { width: 100%; border-collapse: collapse; }
table.list th { text-align: left; font-family: var(--f-mono); font-size: 11px; letter-spacing: .06em; text-transform: uppercase; color: var(--ink-3); font-weight: 500; padding: 8px 10px; border-bottom: 1px solid var(--border); background: var(--paper-2); white-space: nowrap; }
table.list td { padding: 8px 10px; border-bottom: 1px solid var(--border); vertical-align: top; }
table.list tr:hover td { background: #F7FBFE; }
table.list td.num { white-space: nowrap; font-family: var(--f-mono); font-size: 13px; font-weight: 500; }
table.kv { border-collapse: collapse; width: 100%; }
table.kv th { text-align: left; color: var(--muted); font-weight: 500; padding: 5px 12px 5px 0; width: 38%; vertical-align: top; }
table.kv td { padding: 5px 0; }
.table-wrap { overflow-x: auto; }

/* Forms */
label { display: block; font-weight: 600; font-size: 12.5px; margin: 10px 0 4px; }
label.inline { display: inline-flex; gap: 6px; align-items: center; font-weight: 500; margin: 6px 12px 6px 0; }
input[type=text], input[type=email], input[type=password], input[type=tel], input[type=date], input[type=search], input[type=number], select, textarea {
  width: 100%; padding: 7px 9px; border: 1px solid var(--border-strong); border-radius: 6px; font: inherit; background: #fff; color: var(--text);
}
textarea { min-height: 110px; resize: vertical; }
input:focus, select:focus, textarea:focus { outline: 3px solid var(--cyan-pale); border-color: var(--blue); }
:focus-visible { outline: 3px solid var(--blue); outline-offset: 2px; }
.row { display: flex; gap: 10px; flex-wrap: wrap; align-items: flex-end; }
.row > * { flex: 1; min-width: 140px; }
.row > .shrink { flex: 0 0 auto; min-width: 0; }
.filters { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 8px; align-items: end; }
.filters label { margin-top: 0; }
.help { font-size: 12px; color: var(--muted); margin-top: 3px; }
.actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-top: 12px; }
.inline-form { display: inline; }

/* Buttons */
.btn { display: inline-flex; align-items: center; gap: 6px; padding: 7px 14px; border-radius: 6px; border: 1px solid var(--border-strong); background: #fff;
  color: var(--navy); font-family: var(--f-display); font-size: 14px; font-weight: 800; cursor: pointer; white-space: nowrap; transition: background-color .15s, filter .15s, border-color .15s; }
.btn:hover { background: var(--paper-2); border-color: var(--navy); text-decoration: none; }
.btn.primary { background: var(--btn-grad); border-color: var(--navy); color: #fff; box-shadow: 0 6px 16px -10px rgba(4,46,110,.6); }
.btn.primary:hover { filter: brightness(1.12); color: #fff; }
.btn.danger { background: #fff; border-color: #e7a19b; color: var(--danger); }
.btn.danger:hover { background: var(--danger-soft); }
.btn.success { background: var(--success); border-color: var(--success); color: #fff; }
.btn.small { padding: 3px 9px; font-size: 12.5px; }
.btn[disabled] { opacity: .5; cursor: not-allowed; }

/* Flash / alerts */
.flash { padding: 10px 14px; border-radius: 6px; margin-bottom: 12px; border: 1px solid; }
.flash.success { background: var(--success-soft); border-color: #a7dbb5; color: #14532d; }
.flash.error { background: var(--danger-soft); border-color: #f1b0a9; color: #7a1b12; }
.flash.warning { background: var(--warning-soft); border-color: #f2d98b; color: #6b4a00; }
.flash.info { background: var(--info-soft); border-color: #c7d2fe; color: #1e3a8a; }
.alert-banner { background: var(--warning-soft); border: 1px solid #f2d98b; padding: 10px 14px; border-radius: 6px; margin-bottom: 14px; display: flex; justify-content: space-between; gap: 10px; align-items: center; }
ul.errors { margin: 0 0 12px; padding: 10px 14px 10px 30px; background: var(--danger-soft); border: 1px solid #f1b0a9; border-radius: 6px; color: #7a1b12; }
ul.flags { margin: 0; padding-left: 18px; color: #8a5b00; }

/* Ticket detail */
.ticket-head { display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; flex-wrap: wrap; }
.ticket-head h1 { margin-bottom: 6px; }
.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 16px; align-items: start; }
.sendfrom { background: var(--paper-3); border: 1px solid var(--cyan-pale); border-left: 4px solid var(--cyan); padding: 8px 12px; border-radius: 6px; margin-bottom: 10px; font-size: 13px; }
.sendfrom strong { font-size: 14px; }
.timeline { display: flex; flex-direction: column; gap: 10px; }
.msg { border: 1px solid var(--border); border-radius: var(--radius); background: var(--client); overflow: hidden; }
.msg header { display: flex; justify-content: space-between; gap: 10px; padding: 8px 12px; border-bottom: 1px solid var(--border); background: #fafbfc; flex-wrap: wrap; }
.msg .kind { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .5px; padding: 1px 7px; border-radius: 4px; }
.msg.k-CLIENT_MESSAGE .kind { background: #e0edff; color: #0b4fa8; }
.msg.k-TECH_REPLY { background: var(--tech); border-color: #c9dcf0; }
.msg.k-TECH_REPLY .kind { background: #d9f0e1; color: #1a7f37; }
.msg.k-INTERNAL_NOTE { background: var(--note); border-color: var(--note-border); }
.msg.k-INTERNAL_NOTE .kind { background: #f7e2a3; color: #6b4a00; }
.msg .body { padding: 12px; overflow-wrap: anywhere; }
.msg .body p { margin: 0 0 8px; }
.msg .attachments { padding: 8px 12px; border-top: 1px dashed var(--border); font-size: 13px; }
.msg .email-meta { padding: 6px 12px; font-size: 12px; color: var(--muted); border-top: 1px dashed var(--border); }
.event { font-size: 12.5px; color: var(--muted); padding: 4px 12px; border-left: 3px solid var(--border-strong); background: var(--event); border-radius: 0 6px 6px 0; }
.status-sent { color: var(--success); }
.status-failed { color: var(--danger); font-weight: 600; }
.status-queued { color: var(--warning); }
details.box { border: 1px solid var(--border); border-radius: var(--radius); background: #fff; margin-bottom: 12px; }
details.box > summary { padding: 10px 14px; cursor: pointer; font-family: var(--f-display); font-weight: 800; color: var(--navy); list-style: none; }
details.box > summary::-webkit-details-marker { display: none; }
details.box > summary::before { content: "▸ "; color: var(--muted); }
details.box[open] > summary::before { content: "▾ "; }
details.box > div { padding: 0 14px 14px; }
.tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--border); margin-bottom: 12px; flex-wrap: wrap; }
.tabs a { padding: 7px 12px; border-radius: 6px 6px 0 0; color: var(--muted); }
.tabs a { font-family: var(--f-display); font-weight: 750; }
.tabs a.active { background: #fff; border: 1px solid var(--border); border-bottom: 3px solid var(--cyan); margin-bottom: -1px; color: var(--navy); font-weight: 850; }
.pagination { display: flex; gap: 6px; align-items: center; margin-top: 12px; }
.suggestion { border: 1px solid var(--border); border-radius: 6px; padding: 10px 12px; margin-bottom: 8px; }
.suggestion .conf { font-weight: 700; }
.suggestion .conf.c3 { color: var(--success); }
.suggestion .conf.c2 { color: #0a6a80; }
.suggestion .conf.c1 { color: var(--muted); }
.login-wrap { min-height: 100vh; display: flex; align-items: center; justify-content: center; padding: 20px; background: linear-gradient(180deg, #fff 0%, var(--paper-2) 100%); }
.login-box { background: #fff; border-radius: 18px; padding: 30px; width: 100%; max-width: 400px; border: 1px solid var(--border); box-shadow: 0 14px 34px -22px rgba(4,46,110,.55); overflow: hidden; position: relative; }
.login-box::before { content: ""; position: absolute; left: 0; right: 0; top: 0; height: 5px; background: var(--plate); }
.login-box .logo { height: 72px; width: auto; margin: 4px 0 14px; }
.login-box h1 { margin-bottom: 4px; }
.empty { padding: 30px; text-align: center; color: var(--muted); }

@media (max-width: 1100px) {
  .ticket-layout { grid-template-columns: 1fr; }
  .grid.three { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 800px) {
  .layout { flex-direction: column; }
  .sidebar { width: 100%; height: auto; position: relative; }
  .sidebar nav { display: none; }
  .sidebar.open nav { display: block; }
  .menu-toggle { display: inline-block; position: absolute; right: 16px; top: 26px; background: none; border: 2px solid var(--line-brand-strong); color: var(--navy); font-family: var(--f-display); font-weight: 800; border-radius: 4px; padding: 2px 8px; cursor: pointer; }
  .main { padding: 14px; }
  .grid.two, .grid.three { grid-template-columns: 1fr; }
  table.list.responsive thead { display: none; }
  table.list.responsive tr { display: block; border-bottom: 1px solid var(--border); padding: 6px 0; }
  table.list.responsive td { display: block; border: 0; padding: 2px 10px; }
}

/* Accents de marque */
.topbar h1 { display: flex; align-items: center; gap: 10px; }
.alert-banner { border-left: 4px solid var(--cyan); background: var(--paper-3); border-color: var(--cyan-pale); color: var(--navy); }
.msg .kind { font-family: var(--f-mono); font-weight: 500; letter-spacing: .06em; }
.panel > h2:first-child::before, .panel > h3:first-child::before { content: ""; display: inline-block; width: 22px; height: 4px; margin-right: 8px; vertical-align: middle; border-radius: 1px; background: var(--dashes); }